Jamie Gruener
jamie@nortonstreet.biz

Experience	2001 - Present -- Norton Street Consulting -- Durham, NC Owner § Provide IT support for clients ranging from individuals to Fortune 100 companies. § Expertise in TCP/IP communications; cross-platform server and desktop design and support; LAN/WAN design, implementation and troubleshooting; database design and implementation; Internet access installation and support from dial-up through T-1; and communicating complex ideas and concepts clearly and concisely. § MCSE since 1997. § Apple Certified Hardware Repair Technician.
	1999 - 2001 -- MERANT -- Morrisville, NC Engagement Manager § Managed $100K+ clients with multiple web projects from acquisition to launch. § Consulted on architecture and design of web sites requiring knowledge of web development technologies such as: HTML, XML, Java/JavaScript, Cold Fusion, SSL, Perl, ASP, Visual Basic, WebSphere, SQL, Oracle, and MS SQL; Internet technologies: TCP/IP including routing, sub-netting, NATS, firewall technologies, VPNs, and DNS; and operating systems: NT, Unix, Linux, Novell, and Macintosh. § Provided pre-sales and post-sales business and technical consulting to prospective and current clients alongside sales staff; articulated client concerns and issues before and during development stages to MERANT development services; critiqued web-based solutions for business success and technical appropriateness; specialized in security measures and projects requiring complex networking solutions. § Wrote Technical Specifications documents for web sites including a real time international money transfer site requiring on demand, immediate background check processing using a third party identification service and company and federally controlled customer black-lists.
	1998 -- Marathon Group -- Morrisville, NC Senior Systems Engineer § Built a software based firewall for a 70+ person advertising firm. Installed the server overnight with no corporate down-time in an IPX, TCP/IP, and AppleTalk environment spread over three locations in two states connected by private network connections. The installation required on-the-fly editing of complex routing tables and reconfiguration of multiple servers at each location. § Designed, implemented, and managed complex heterogeneous networks at several client sites ranging in size from 4 to 75 workstations and 1 to 8 servers. § Provided top level technical support to other systems engineers operating in the field. § Installed and managed MS Exchange servers for several clients. § Assisted in Netware 3.x to Netware 4.x upgrades. § Designed web, mail, file & print, and firewall servers using Windows & MacOS systems for Windows and Macintosh clients, often in the same office environment.

	1996 - 1998 -- Marathon Group -- Morrisville, NC Systems Engineer § Solved complex heterogeneous network problems; managed NT, NetWare, and Macintosh servers with Microsoft and Mac clients. Installed and managed client information stores in Notes, Exchange, GroupWise, and various SMTP/POP3 systems. Installed and managed software and hardware firewalls and multi-protocol routers. § Provided on site technical support to over 50 clients with over 300 individual users and 60 servers in the field. Managed multiple requests for technical support; simultaneously provided support both to the present client and to other clients and systems engineers via phone, pager, and email. § Designed major components of a major pharmaceutical marketing and promotional routing application including a search engine interface and the supporting SQL back end. Requirements included working with marketing, legal, medical, and FDA regulatory review departments. Assisted with design of the inter-department network architecture servicing each of the departments that required access to the system.
	Oct 1995 - Feb 1996 -- Alphanumeric -- Raleigh, NC Macintosh Help Desk Specialist § Provided application support to Macintosh desktop users at the Department of Public Instruction of North Carolina, particularly for the Novell GroupWise Client and the Microsoft Office Suite.
	1995 -- Educational Technology Associates -- Hauppauge, NY Sales System Engineer § Supplied detailed technical knowledge about Macintosh hardware and software solutions and participated on sales calls with the Apple K-12 Regional Sales Rep and the ETA K-12 Regional Sales Rep to high school and grade school principals and school system technology directors.
	1994 -- Warner-Lambert Company -- Lititz, PA Annual Product Review Specialist § Compiled and summarized production and stability product sample data for over-the-counter and prescription pharmaceuticals for use in annual product reviews as mandated by FDA regulations and, for one product, by Consent Decree which required special diligence and attention to detail.
Industry Knowledge	Marketing and advertising, small business, pharmaceuticals, and venture capital.
Awards	Received Monetary Award for Service from GlaxoWellcome, 1998.